Individual Training

• Identifying Areas of Improving Customer Relations
• Understanding the Customer
• Setting the Tone for the Call
• Being Polite, Friendly and Caring in a Timely Manner
• Understanding the Customer
• Customer Identification -Internal and External Customer
• Getting to Know “YOU” and how different you are from the “CUSTOMER”
• Customer Service Statistics - Do’s and Don’t
• Customer Expectation vs. Customer Satisfaction
• Enhancers vs. Detractors
• The Caller with the attitude – “how to make them your friend”