Corporate Training

• Pre-Evaluation-visit to company prior to training: Observe companies workplace, staff and managers, phone system and voicemail, staff calls, understanding the business environment, which allows TALKPERFECT to personalize our training to a company’s business model with management involvement. Most importantly, an honest evaluation where improvement is needed!
• “Coaching the Coach” training is available for companies that would like to train their own staff with their own style. Continuing education, practice and constant evaluation is vital for the success of personal growth for each TALKPERFECT attendee. Our staff of trainers can re-visit company to provide a Post-Evaluation upon request.
• Technology – valuable, yes but when can it just serve more clients poorly?
• Identifying Areas of Improving Customer Relations
• Understanding the Customer
• Setting the Tone for a Call
• Being Polite, Friendly and Caring in a Timely Manner
• Internal and External Customers
• Getting to Know “YOU” and how different you are from the “CUSTOMER”
• Customer Service Statistics - Do’s and Don’t
• Customer Expectation vs. Customer Satisfaction
• Enhancers vs. Detractors
• The Caller with the attitude – “how to make them your friend”