We've all heard the saying, "Treat Others The Way You Want To Be Treated", right?

When teaching communication skills at talkperfect, we explain that not everyone is like you, so this is not always the best approach!

How about the saying, "Good Things Come To Those Who Wait?" ...but do they really? We live in a "NOW" society. Everyone wants immediate, personalized service.

Automation, Transferring, On-Hold, Voicemail/E-Mail, are just a few of the technological processes in customer service that have created much stress, frustration and negative feeling for many clients. The vast majority of companies today are so focused on the bottomline, that they overlook these unmeasured variables and how valuable they are to the success of customer sales, retention and loyalty.

• What is your Acceptable On-Hold Time?
  Do you agree that we all have different thresholds?
• Human Interaction vs. Automation!
  Some people prefer one over the other!
• Fact Finding vs. Emotional Purchasing!
  We are all not the same!
• Immediate service vs. less than desirable customer service due to on-hold, automation, or voicemails/e-mail!